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Our Services Overview
Amazon Storefront Design
A+ Listing (EBC)
My Seller Account has been voluntarily suspended. Can you offer a Free Evaluation?
Definitely! This is indeed the first step. We investigate your account and performance to intricate levels so that we can offer you the most appropriate advice.
Will my Account be re-instated for sure?
As a partner, we will provide you with the best analysis service and an appeal for your account, but unfortunately, due to the nature of the business and industry, we cannot manipulate the outcome from end.
What if my account is not reinstated?
What happens if requests “more information”?
We shall continue handling the appeal for your account until your account has been re-instated. This will include all the consecutive responses that demands regarding your account suspension and activation. We do a thorough check-up for every reply from and correct the mistakes so that you are back in action in no time. The best part – we only charge you once!
How long does it take to get my Account Reinstated?
Although the service depends on individual cases, we very well understand time is money and do our best to deliver your appeal within 24-72 hours after investigation. Takes 1-7 days to deliver a response, and we cannot control their response time. From our experience, Accounts have been reinstated in an hour, a day, a few days and up to 90 days.
Do you offer a refund if my account gets reinstated but gets blocked again?
Once your account has been reinstated, we are out of the contract. can suspend the account again for any other violations. Service is limited to one suspension only.
Which issues may void the money-back guarantee?
Alteration of the appeal
Not complying with the points listed in the appeal. (e.g. deleting particular listings or making changes)
Incomplete information-sharing regarding your account
Incomplete or inaccurate information about invoices, suppliers, authorization, etc
Sharing our appeals on online forums, web chats, or other public domains without our written consent
Going against our recommendations for contacting or re-submissions
If we reinstate your account and the account gets suspended again for similar reasons, we cannot guarantee that your account will be re-activated.
Ceasing communication with us before your account queries has been activated or resolved.
How long does take to respond?
Customarily delivers a response within 1 – 7 working days, but through the experience, we have also seen responses to take up to 1 – 3 weeks.